At CSFloArt Gallery, we strive to ensure that all our customers are completely satisfied with their purchases. We understand that sometimes a purchase may not meet your expectations or that circumstances may necessitate a return. This Refund Policy outlines the conditions under which we offer refunds, the process for requesting a refund, and other important information related to returns and exchanges.
Please read this policy carefully before making a purchase. By completing a purchase with CSFloArt Gallery, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy.
CSFloArt Gallery offers a 100% satisfaction guarantee on all our gallery purchases. If you're not completely satisfied with the quality, condition, or authenticity of any artwork purchased from our gallery, we will provide a refund or exchange at our discretion.
This guarantee applies to both in-person gallery purchases and online purchases through our website.
You may be eligible for a refund in the following circumstances:
Please note that the following purchases are generally non-refundable:
To be eligible for a refund, you must notify us of the issue within:
For concerns relating to authentication or provenance that may not be immediately apparent, we will consider requests made within a reasonable time after discovery of the issue.
We strongly recommend that you inspect all artworks promptly upon receipt to ensure timely reporting of any issues.
For valuable artworks, we may require a professional assessment of the condition or authenticity before processing a refund. In such cases, we will guide you through the necessary steps.
If a return is necessary to process your refund, please follow these guidelines:
For high-value artworks, we may arrange for specialized art handlers to facilitate the return process at our expense, depending on the circumstances.
Refunds will typically be issued using the original payment method:
In certain circumstances, we may issue refunds in the form of store credit or by an alternative method agreed upon with the customer.
Once your return is received and inspected, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider's processing times:
If you prefer to exchange your purchase for another artwork rather than receive a refund, please indicate this in your initial communication with our customer service team. Exchanges are subject to availability and may require additional payment or partial refund if there is a price difference between items.
For exchanges, the return shipping process outlined in Section 5 applies, and you will not be charged additional shipping fees for sending the replacement item if the exchange is due to an error on our part.
For artworks that have not yet been shipped, you may request to cancel your order by contacting our customer service team. We will make every effort to accommodate cancellation requests, but once an artwork has been shipped, our standard return policy will apply.
For commissioned artworks, cancellation fees may apply depending on the stage of the commission and as specified in your commission agreement.
Refunds for exhibition tickets, workshops, or special events will be provided in full if the event is canceled by CSFloArt Gallery. If you are unable to attend an event, refunds may be granted at our discretion if requested at least 48 hours before the event starts. Alternatively, you may transfer your ticket to another person by notifying us in advance.
Annual membership fees are refundable within the first 14 days of purchase if no membership benefits have been used. After this period, memberships are non-refundable but may be transferred to another individual with advance notice to our membership department.
For international orders, all customs fees, import duties, and taxes are the responsibility of the customer and are not refundable. If you refuse a shipment due to customs charges, any return shipping costs or import fees will be deducted from your refund amount.
If you are unsatisfied with the resolution of your refund request, please contact our gallery director at director@csfloart.com with details of your concern. We are committed to finding a fair resolution for all legitimate issues and value your feedback on our processes.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about this Refund Policy, please contact us:
